In many computer and printer tech forums, “why is my printer offline?” is a frequently asked question. This isn’t surprising considering how our printers seem to develop a mind of their own more often than not.
Yet, this is not some sort of printer-tech uprising. Certain factors might be why your printer is offline.
An offline printer means there is no connection between the printer and the computer or router (as the case may be).
As a result of this lack of connection and communication, we cannot get our jobs printed. This can be frustrating especially when you’re in an office environment.
In this article, we will help you discover why your printer is offline.
You can read this article to find out how you can get your printer back online.
Factors Responsible For Your Printer Being Offline
USB Cable is Not Connected to Your Computer
Many printers connect to a computer via a cable (USB 2.0 precisely). Without this connection, there is no interaction between your printer and your PC.
The reason for your printer being offline might be the cable is not connected properly at either end.
Make sure it is properly connected to solve the problem.
Ethernet Cable Not Connected To Your Router
A USB printer allows you to connect one printer to one computer. But a network printer gives access to several computers at once. Hence, network printers make use of Ethernet cables.
If you use a network printer, you need to check the connection between the Ethernet cable and the router.
If it is not connected or wrongly connected, you’ll get the ‘printer offline’ message.
A printer that makes use of cables can have their cables damaged. So, another reason your printer is acting up might be if your cable (USB or Ethernet) is damaged.
So, before giving up on your printer, make sure the fault isn’t from your cable.
If your USB cable is damaged, we recommend you replace it with the AmazonBasics USB 2.0 Printer Type Cable – A-Male to B-Male.
Apart from damaged cable a damaged port on your computer or router might be a problem.
Damage to any of these ports might be responsible for your printer’s issue.
Make sure the port you intend using or you are using is not damaged.
If you discover your port is damaged, call on a qualified technician to help you fix it. Doing it yourself might cause further damage to your PC or router.
Not Connected To Wi-Fi Network
A wireless printer does not need cables before it can receive a command from the computer. For a printer of this type to function, it must be connected to the same Wi-Fi network as your PC.
If it is connected to a different Wi-Fi connection, your printer will be offline. And the print command won’t be received.
“Use Printer Offline” Mode Might Be Active
Your printer has the option of being set in the “use printer offline” mode. In this mode, even if the printer is connected, it won’t respond: Until the printer is removed from this mode.
Once it is removed, it will bring the printer online and you can print whatever you want.
The short video below will show you how to bring your printer back from offline to online.
Queued Print Jobs
Some print jobs get queued up on the printer and are not printed. The reason might be the printer was disconnected from power or other reasons.
When the power is supplied, the queued jobs might cause your printers problem.
To fix this, simply click on your printer icon and then right-click to bring out the options. Select and click on “cancel all documents”. You should be able to continue printing after doing this.
A paper jam in the printer can cause the “printer offline” message to appear as well.
Correcting this is quite easy. Make sure you remove every piece of paper stuck in the printer.
It is advisable to turn off the device when doing this to avoid electrical shock.
Once you are doing removing the paper, turn the printer back on. It will naturally return to its online status and you can go on printing.
To avoid this from happening often, make sure you buy quality paper. If you print a lot with A4, HP Printer Paper will offer the quality you need.
Printer May Not Be Added
For a printer to work it must be added to the computer. If the printer is not added, it can not communicate with the computer.
You can get that solved by going to devices and printers in your computer’s control panel.
Outdated Printer Driver or Software
An outdated driver or software might be another reason. So, it is not consistent with the current upgrade which is why many computers can not recognize it.
You can download the updated driver and software from your printer manufacturer’s website.
Your printer being offline is not an unexplainable phenomenon. Rather, it is a result of wrong connections, outdated drivers, software, etc.
If you have any questions, let us know in the comments section below and we’ll get back to you.